By David Eschwé, Vjekoslav Bonic and Robert Barcik | Advanced Analytics & Artificial Intelligence Tribe at RBI The technical developments over the last years have fueled tremendous Advanced Analytics activities around the world. Every day new sophisticated approaches are developed. Within the Advanced Analytics & Artificial Intelligence Tribe […]
By Ivona Zametica, Raiffeisen BANK (Bosnia and Herzegovina), Gunter Deuber and Casper Engelen, RBI When Bosnia and Herzegovina (B&H) was first exposed to the coronavirus pandemic the country reacted with swift and decisive containment measures. The containment measures imposed were among the strictest in CEE, which resulted in a […]
By Andreas Schild, RBI | How a digitized financing solution called eSpeedtrack makes export financing possible for transactions from EUR 2 to 10 million So far, importers had a very hard time finding buyer’s credit financing for amounts up to EUR 10 million. Banks have mainly concentrated on big-ticket export transactions leaving the lower market […]
By Daniel Minarik, Tatra banka in Slovakia | Introduction “Bringing the personal banker experience to the mass segment.” In 2019, Tatra banka introduced its chatbot AdamTB, the first Slovak virtual banking assistant. Its purpose is to provide information about products and services and to resolve customer inquiries through the web chat or mobile application. Among […]
By Dorota Strauch, RBI in Poland, and Casper Engelen, RBI | Outbreak stopped but new infections plateauing Similarly to other CE countries Poland reacted fast to the spread of the pandemic in Europe. It shut its borders at the end of March and ordered to close schools, shops, bars and restaurants within less than […]
By Zrinka Zivkovic Matijevic, Raiffeisenbank (Croatia), Gunter Deuber and Casper Engelen, RBI Tentative pandemic recovery When the coronavirus first emerged in Croatia, the country was seemingly hit stronger, with daily infections at a higher rate than its SEE peers. However, Croatia and most of its peers were quick […]
By Jelena Lapčević, Raiffeisen banka in Serbia | As in all markets, banks in Serbia are joining the race to introduce innovations: Who will be the first to implement some cutting-edge feature in banking business? Who will be the first to offer an innovative service or product? Raiffeisen banka in Serbia has always been among […]
By Andreas Schwabe, RBI and Stanislav Murashov Raiffeisenbank in Russia | Russia entered the year 2020 on a positive note in line with our slightly upbeat global macro-scenario: The Russian economy had gotten accustomed to the sanction regime in place since 2015, substantial new US sanctions have not materialised during 2019 and the economically and […]
By Alexandra Jocham, RBI The customer need for digital platforms has continuously risen in the past years – and it will further rise in the light of the current Corona crisis. “It is all about reducing effort, complexity and providing state of the art interfaces instead of the good old-fashioned mail or pdf communication,” says […]
By Wolfgang Rachbauer, RBI Credit Office, Artificial Intelligence in Loan Documentation Transforming a company into an efficient and adaptive organization needs innovative ideas in all aspects of the daily work. Traditional banking is changing significantly. All processes are being analyzed from the scratch and banks are implementing automation procedures even in fields that did not […]
By Zoltan Török, Raiffeisen Bank Zrt. Hungary, Helena Horska, Raiffeisenbank a.s. Czech Republic, Tibor Lörincz, Tatrabank, Slovakia and Gunter Deuber RBI, Vienna From a broader European perspective, the region Central Europe (CE) did fairly well in containing the COVID-19 spreading, some countries were among the least affected European countries […]
By Ilya Schirov, Raiffeisenbank in Russia Raiffeisenbank Russia has a long tradition of communicating digitally with its customers and has identified the chat as one of the preferred customer channels. Ilya Schirov, responsible for remote customer interaction at Raiffeisenbank ZAO in Russia, describes how banks and customers both can benefit from this form of communication. […]
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