By David Zeller, RBI Like electricity from the socket, cloud services are almost immediately available without having to order, install and maintain technical infrastructure within a company. Cloud providers guarantee immediate access and unlimited resources. This results in an incredible gain in speed and is therefore especially important for innovations. But could it be a […]
By Alexandra Shevchuk, Raiffeisenbank Russia Raiffeisenbank and Kaspersky Lab analyzed the key trends of bank card fraud in 2019. The analysis and conclusions are based on data from Raiffeisenbank’s card transaction monitoring system, information provided by fraud analysts at Kaspersky Lab, as well as data from the FinCERT report by the Bank of Russia. Reduced […]
By Peter Gerdenitsch, RBI | When it comes to information security, the financial sector can be considered as one of the most mature industries in the market. Security concepts have always been part of banks in the form of organizational and technical security measures, which structure the continuous effort to protect customer data and the […]
By Katja Fiedler, RBI | More than 65 per cent of the population in CEE is expected to be using digital banking services by the end of 2020 making the region an attractive market for fintechs, that is to say technology providers to the financial services industry or financial services providers utilizing technology as a […]
By David Eschwé, Vjekoslav Bonic and Robert Barcik | Advanced Analytics & Artificial Intelligence Tribe at RBI The technical developments over the last years have fueled tremendous Advanced Analytics activities around the world. Every day new sophisticated approaches are developed. Within the Advanced Analytics & Artificial Intelligence Tribe […]
By Andreas Schild, RBI | How a digitized financing solution called eSpeedtrack makes export financing possible for transactions from EUR 2 to 10 million So far, importers had a very hard time finding buyer’s credit financing for amounts up to EUR 10 million. Banks have mainly concentrated on big-ticket export transactions leaving the lower market […]
By Daniel Minarik, Tatra banka in Slovakia | Introduction “Bringing the personal banker experience to the mass segment.” In 2019, Tatra banka introduced its chatbot AdamTB, the first Slovak virtual banking assistant. Its purpose is to provide information about products and services and to resolve customer inquiries through the web chat or mobile application. Among […]
By Jelena Lapčević, Raiffeisen banka in Serbia | As in all markets, banks in Serbia are joining the race to introduce innovations: Who will be the first to implement some cutting-edge feature in banking business? Who will be the first to offer an innovative service or product? Raiffeisen banka in Serbia has always been among […]
By Alexandra Jocham, RBI The customer need for digital platforms has continuously risen in the past years – and it will further rise in the light of the current Corona crisis. “It is all about reducing effort, complexity and providing state of the art interfaces instead of the good old-fashioned mail or pdf communication,” says […]
By Wolfgang Rachbauer, RBI Credit Office, Artificial Intelligence in Loan Documentation Transforming a company into an efficient and adaptive organization needs innovative ideas in all aspects of the daily work. Traditional banking is changing significantly. All processes are being analyzed from the scratch and banks are implementing automation procedures even in fields that did not […]
By Ilya Schirov, Raiffeisenbank in Russia Raiffeisenbank Russia has a long tradition of communicating digitally with its customers and has identified the chat as one of the preferred customer channels. Ilya Schirov, responsible for remote customer interaction at Raiffeisenbank ZAO in Russia, describes how banks and customers both can benefit from this form of communication. […]
Interview by Alexandra Jocham, RBI | Sabine Zucker, Head of Trade Finance and Transaction Banking at RBI, explains the payment innovations SEPA Instant Payments (SCTInst) and SWIFT gpi and their benefits for the customers. SEPA Instant Payments (SCTInst) and SWIFT gpi are two major Product Innovations delivering real time benefits & cost savings for […]