By David Eschwé, Vjekoslav Bonic and Robert Barcik | Advanced Analytics & Artificial Intelligence Tribe at RBI The technical developments over the last years have fueled tremendous Advanced Analytics activities around the world. Every day new sophisticated approaches are developed. Within the Advanced Analytics & Artificial Intelligence Tribe […]
By Andreas Schild, RBI | How a digitized financing solution called eSpeedtrack makes export financing possible for transactions from EUR 2 to 10 million So far, importers had a very hard time finding buyer’s credit financing for amounts up to EUR 10 million. Banks have mainly concentrated on big-ticket export transactions leaving the lower market […]
By Daniel Minarik, Tatra banka in Slovakia | Introduction “Bringing the personal banker experience to the mass segment.” In 2019, Tatra banka introduced its chatbot AdamTB, the first Slovak virtual banking assistant. Its purpose is to provide information about products and services and to resolve customer inquiries through the web chat or mobile application. Among […]
By Jelena Lapčević, Raiffeisen banka in Serbia | As in all markets, banks in Serbia are joining the race to introduce innovations: Who will be the first to implement some cutting-edge feature in banking business? Who will be the first to offer an innovative service or product? Raiffeisen banka in Serbia has always been among […]
By Alexandra Jocham, RBI The customer need for digital platforms has continuously risen in the past years – and it will further rise in the light of the current Corona crisis. “It is all about reducing effort, complexity and providing state of the art interfaces instead of the good old-fashioned mail or pdf communication,” says […]
By Wolfgang Rachbauer, RBI Credit Office, Artificial Intelligence in Loan Documentation Transforming a company into an efficient and adaptive organization needs innovative ideas in all aspects of the daily work. Traditional banking is changing significantly. All processes are being analyzed from the scratch and banks are implementing automation procedures even in fields that did not […]
By Ilya Schirov, Raiffeisenbank in Russia Raiffeisenbank Russia has a long tradition of communicating digitally with its customers and has identified the chat as one of the preferred customer channels. Ilya Schirov, responsible for remote customer interaction at Raiffeisenbank ZAO in Russia, describes how banks and customers both can benefit from this form of communication. […]
Interview by Alexandra Jocham, RBI | Sabine Zucker, Head of Trade Finance and Transaction Banking at RBI, explains the payment innovations SEPA Instant Payments (SCTInst) and SWIFT gpi and their benefits for the customers. SEPA Instant Payments (SCTInst) and SWIFT gpi are two major Product Innovations delivering real time benefits & cost savings for […]
By Stefan Andjelic, RBI | Payment systems are a vital part of the economic and financial infrastructure. Their efficient functioning, allowing transactions to be completed safely and on time, makes a key contribution to the overall economic performance. (Bank Of England, 2000). Against this backdrop, the role of banks, including the range of financial services […]
By Anila Hoxha, Raiffeisen Bank in Albania | In the past few years, Albania has been experiencing an emerging startup ecosystem. Nevertheless, most of the country’s startups are still in the early stages of seed financing. Lately, however, many private and public players have expressed their interest in funding startups usually in the field of […]
By Valbona Gjeka, Raiffeisen Bank Albania, Gunter Deuber, RBI | In a somewhat surprising move, the Council of Europe did not agree to give the green light for the official opening of accession talks to Albania in 2019. That was unexpected, because the European Commission and most of the EU countries recognized the progress of […]
By Eleonora Georgieva, Raiffeisen Bank in Bulgaria | Well-being. Improving the health of all is one of the main goals of the United Nations for the next 10 years. The organization’s current set of sustainable development goals include ensuring a healthy life and the promotion of well-being for everyone. And as we all know, food […]
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