By Alexandra Jocham, RBI | In the 21st century, we live in a world of global challenges such as climate change, financial crises, the COVID disease, rising political threats and ethical dilemmas. We face unprecedented levels of disruption in economics, social and environmental challenges of huge proportions. Banks as financial intermediaries play a key role […]
By Christine Würfel, RBI | Despite the economic crisis triggered by the covid-19 pandemic, financial regulators and supervisors do not lose focus on a major long-term threat for financial stability: climate related and environmental risk. Supervisory Expectations The European Central Bank (ECB) has identified climate-related risks as a key risk driver on the Single Supervisory […]
By Alexandra Jocham, RBI | We looked for a company that was particularly well adapted to the Corona crisis and found it in Kievguma, which now produces reusable protective clothing for medical personnel. Find out more about the Ukrainian manufacturer here. Kievguma https://kievguma.ua/ quickly reacted to the spread of the Coronavirus and launched the production […]
By Franz Fischler, Raiffeisen Sustainability Initiative | It is not a new insight that the banking sector is not an objective in itself but belongs to the service sector. Its services are, of course, first and foremost aimed at customers and their wishes when it comes to investing or lending money or exchanging it for […]
By Michal Kustra, RCM | Michal Kustra, Member of the Management Board of Raiffeisen Capital Management and responsible for Sales in Italy and CEE as well as for the Center of Competence CEE, shares with us his four main factors how to make an impact by responsible banking. Sustainable investment is the fastest growing segment in […]
By Patricia Lang-Schönberger, RBI | Are you interested in the topic of cyber security? We are. Very much so. “When it comes to information security, the financial sector can be considered as one of the most mature industries in the market. Security concepts have always been part of banks in the form of organizational and […]
Interview by Marlene Schloffer, RBI Daniela Bollmann, data protection officer at RBI, about her job, why she is proud of GDPR, what kind of data banks collect, how the customers benefit from this and how to prepare for and respond to a data breach. What is the purpose and goal of a data protection officer […]
By Peter Gerdenitsch, RBI | When it comes to information security, the financial sector can be considered as one of the most mature industries in the market. Security concepts have always been part of banks in the form of organizational and technical security measures, which structure the continuous effort to protect customer data and the […]
By Katja Fiedler, RBI | More than 65 per cent of the population in CEE is expected to be using digital banking services by the end of 2020 making the region an attractive market for fintechs, that is to say technology providers to the financial services industry or financial services providers utilizing technology as a […]
By Daniel Minarik, Tatra banka in Slovakia | Introduction “Bringing the personal banker experience to the mass segment.” In 2019, Tatra banka introduced its chatbot AdamTB, the first Slovak virtual banking assistant. Its purpose is to provide information about products and services and to resolve customer inquiries through the web chat or mobile application. Among […]
By Ilya Schirov, Raiffeisenbank in Russia Raiffeisenbank Russia has a long tradition of communicating digitally with its customers and has identified the chat as one of the preferred customer channels. Ilya Schirov, responsible for remote customer interaction at Raiffeisenbank ZAO in Russia, describes how banks and customers both can benefit from this form of communication. […]
Interview by Alexandra Jocham, RBI | Sabine Zucker, Head of Trade Finance and Transaction Banking at RBI, explains the payment innovations SEPA Instant Payments (SCTInst) and SWIFT gpi and their benefits for the customers. SEPA Instant Payments (SCTInst) and SWIFT gpi are two major Product Innovations delivering real time benefits & cost savings for […]